TERMS and CONDITIONS
1.1 PURCHASE OF PRODUCTS
When you order a product from our website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
• The product ordered being unavailable from stock;
• Our inability to obtain authorization of payment;
• The identification of an error within the product information, including price or promotion.
Prices displayed on the website are shown in Rand, including VAT. Prices are subject to change at any time. Postage and packaging will be charged in addition to the price of the products. To convert the price to your currency, use this link http://www.xe.com/.
1.3 DELIVERY ADDRESS
We cannot be held responsible for an incorrect address being entered while ordering on our website. If you complete your order and then notice that the address details are incorrect, please contact us immediately on firstname.lastname@example.org
1.4 ORDER ACCEPTANCE AND CANCELLATION
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a refund. Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.
2.1 PAYMENT OPTIONS
MoonTime accepts payment with credit card and EFT (Electronic Funds Transfer). Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the site at the check-out stage. Your card will be debited once the order has been accepted.
2.2. CUSTOM DUTIES
You may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore, we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.
3. CHANGES IN PRODUCTS AND PRICING
All pricing for our products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, currency fluctuations, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.
4. MANUFACTURING AND SHIPPING POLICY
We aim to process your order within 72 hours of it being placed. Please allow 14 working days for custom made orders. MoonTime only ships orders Monday to Friday, during office hours, and does not operate on public holidays. Once an order has been registered and payment accepted, and order shipped, it is in the postal service. We are not liable for any errors made by these services. MoonTime is not liable for any items damaged during the opening of your parcel. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or forces for which we will not be responsible.
5. ADVERTISING DISCLAIMER AND TRADEMARKS
We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers and brands, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.
6. RETURN & EXCHANGE POLICY
6.1 RETURN POLICY
We want all of our customers to be delighted with purchases made from MoonTime. If you receive any product that you are unhappy with, please contact us within 48 hours of receipt informing us of the situation. We will come to a mutual agreement and deal accordingly. Due to the nature of our products, we can only consider accepting products that are in the original, sealed packaging. The purchase price is the amount you paid for the product and does not include any delivery costs. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (48 hours after receipt of your parcel). Please ensure when returning the parcel that the products are properly protected. We are not held responsible for the damage of goods.
6.2 EXCHANGE POLICY
Once again, due to the nature of our products, we can only consider exchanging products that are in the original, sealed packaging. If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply. You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as we are not liable for any items lost in the post. The new item will only be sent once the returned one is received.
7. COLOUR VARIATION and AVAILABILITY
If you have your heart set on a certain colour and pattern, we will do our best to fulfil your request if the desired fabric is available. If it is unavailable, you will be required to choose another one that is. It will take approximately 2 weeks to custom make your order.
All of our reusable sanitary pads are handmade with love so naturally there will be some variation from item to item. Every care has been taken to ensure consistency but as there is a lovely human making them… variations will occur which is all part of the fabulousness of your item being handmade ☺
MoonTime shall take all reasonable steps to protect the personal information of users.
MoonTime respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service.
MoonTime may, in its sole discretion, change this agreement or any part thereof at any time without notice.